Troubleshooting Guide for MY HERO Doll and Recorder

Troubleshooting Guide for MY HERO Doll and Recorder


Recorder Issues


  1. Recorder Not Turning On

   - Solution: Ensure the recorder is fully charged. Connect it to a power source using the provided USB cable and let it charge for at least 1 hour.

   - Check: The charging indicator light should be on while charging. If it doesn’t light up, try using a different USB cable or power source.


  1. No Sound During Playback

   - Check: Ensure the audio file was recorded properly by playing it back on a different 

        device.

   - Battery: Confirm the recorder has sufficient battery power.


  1. Recorder Not Recording Audio

   - Solution: Check that the microphone is not blocked or covered.

   - Steps:Ensure you are pressing the correct record button. Hold the button for a few seconds 

     until the recording starts.

   - Memory: Verify there is enough memory space left on the recorder. If not, delete 

     unnecessary files to free up space.


  1. Poor Audio Quality

   - Solution: Ensure you are recording in a quiet environment with minimal background noise.

   - Check: Speak clearly and directly into the microphone.

   - Distance: Keep the microphone at an appropriate distance (about 6-8 inches) from your 

     mouth.


  1. File Not Playing on Other Devices

   - Solution: Confirm the audio file format is compatible with other devices (e.g., MP3).

   - Conversion: If necessary, use audio conversion software to convert the file to a compatible 

     format.


MY HERO Doll Issues


  1. Doll Not Responding to Recorder

   - Solution: Ensure the recorder is securely placed inside the 

     doll’s designated pocket.

   - Battery: Verify the recorder has sufficient battery and is turned on.

   - Check: Make sure the speaker inside the doll with the play button facing the front of the dol. l 





  1. Custom Features Not Working

   - Solution:  Verify that any custom features (e.g., custom name tapes, patches) were properly 

     installed during the initial setup.

   - Contact: Reach out to customer service if the issue persists.


General Tips


- Customer Support:  If you encounter an issue that is not resolved through troubleshooting or our instructions page, contact UMBO Innovations customer support for further assistance. 

- Regular Maintenance: Keep the doll and recorder clean and store them properly to ensure 

  longevity and optimal performance.


Contact Information

- Customer Support Email: support@umbobooks.com 

- Website: www.umbobooks.com


By following this troubleshooting guide, you should be able to resolve most common issues with the MY HERO doll and recorder. For persistent problems or further assistance, please reach out to our customer support team.

San Diego, Ca

Flagship Cruises - Wheelhouse Gift Shop

The Wheelhouse is shop of Flagship Cruises & Events, a family-owned company operating since 1915, offers a variety of maritime experiences on San Diego Bay. Their services include harbor tours, dining cruises, whale watching excursions, and high-speed jet boat rides. Guests can enjoy panoramic views of San Diego's skyline, the Coronado Bridge, and local marine life. The fleet features luxury yachts and the Patriot Jet Boat, catering to both leisurely and adventurous preferences.

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San Diego, CA

Bay Books Coronado

Located on San Diego's beautiful and historic Coronado Island, Bay Books is an independent bookstore established in 1990 by founder Shirley Muller, the store has been serving the Coronado and San Diego County communities for over 30 years. Bay Books specializes in new titles, indie favorites, military history, young adult, and children's books. The store also offers a selection of greeting cards, stationery, journals, and specialty gifts.

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