Troubleshooting Guide for MY HERO Doll and Recorder
Recorder Issues
- Recorder Not Turning On
- Solution: Ensure the recorder is fully charged. Connect it to a power source using the provided USB cable and let it charge for at least 1 hour.
- Check: The charging indicator light should be on while charging. If it doesn’t light up, try using a different USB cable or power source.
- No Sound During Playback
- Check: Ensure the audio file was recorded properly by playing it back on a different
device.
- Battery: Confirm the recorder has sufficient battery power.
- Recorder Not Recording Audio
- Solution: Check that the microphone is not blocked or covered.
- Steps:Ensure you are pressing the correct record button. Hold the button for a few seconds
until the recording starts.
- Memory: Verify there is enough memory space left on the recorder. If not, delete
unnecessary files to free up space.
- Poor Audio Quality
- Solution: Ensure you are recording in a quiet environment with minimal background noise.
- Check: Speak clearly and directly into the microphone.
- Distance: Keep the microphone at an appropriate distance (about 6-8 inches) from your
mouth.
- File Not Playing on Other Devices
- Solution: Confirm the audio file format is compatible with other devices (e.g., MP3).
- Conversion: If necessary, use audio conversion software to convert the file to a compatible
format.
MY HERO Doll Issues
- Doll Not Responding to Recorder
- Solution: Ensure the recorder is securely placed inside the
doll’s designated pocket.
- Battery: Verify the recorder has sufficient battery and is turned on.
- Check: Make sure the speaker inside the doll with the play button facing the front of the dol. l
- Custom Features Not Working
- Solution: Verify that any custom features (e.g., custom name tapes, patches) were properly
installed during the initial setup.
- Contact: Reach out to customer service if the issue persists.
General Tips
- Customer Support: If you encounter an issue that is not resolved through troubleshooting or our instructions page, contact UMBO Innovations customer support for further assistance.
- Regular Maintenance: Keep the doll and recorder clean and store them properly to ensure
longevity and optimal performance.
Contact Information
- Customer Support Email: support@umbobooks.com
- Website: www.umbobooks.com
By following this troubleshooting guide, you should be able to resolve most common issues with the MY HERO doll and recorder. For persistent problems or further assistance, please reach out to our customer support team.