We offer 35 different payment methods including major providers like Mastercard, Visa, PayPal, American Express and Diners as well as many different local payment methods including Klarna, iDEAL, AliPay, Sofort, giropay, and many more.

Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.

We do everything we can to fulfill orders quickly, so unfortunately, we're unable to make changes to an order once it's been placed. This includes adding or removing products or changing the delivery address. If a mistake has been made, the quickest solution is to cancel and reorder with the correct information—if your order hasn't been processed yet. Once the order is processed, we're unable to make any further adjustments. Please reach out to our Customer Service team for assistance.

E-gift cards are only available to customers shipping within the U.S.

We will deliver products to you as soon as reasonably possible. Orders are usually dispatched between 1-3 days from the date of the order being placed. Please contact us our customer service team if your delivery has not been received within the dates described.

We offer hassle-free returns on our Hero Dolls, recorders, and books. No need to ship them back! Simply follow our instructions to responsibly destroy the items and submit a photo as proof through our app or email.